Terms & Conditions

At Kent Prestige Cars, we keep things simple but highly professional.

Our Terms & Conditions are as follows: (as of 03/11/2018)

All Major Credit/Debit Cards Accepted

    • All deposits are non-refundable and there will be a waiting time charge applied on pickups after the scheduled time appointed (this excludes Airport Transfers into the Terminal upon Landing)
    • Waiting Time may apply on Journeys on Departure to your Destination this also includes Airport Transfers.
    • All Waiting Time will be Charged to your Credit/ Card made upon booking.
    • All cancellations received less than 72 hours prior to the job are non-refundable, We reserve the right to charge you the full amount.
    • Where bookings are made where 72hrs notice can’t be given, you will only be charged in full if not cancelled after 1hr after the booking is made.
    • Due to the careful planning of each booking to enable your allocated Chauffeur ample time to meet your travel pick up time, we please ask you to carefully check you have given the correct details, Date, Time, Address and Flight number if applicable. Any incorrect details resulting in the driver being dispatched the booking will be charged in full.
    • For larger bookings/parties (including bookings over multiple days) we require a small booking deposit (currently 25%) that will be charged automatically from the card we hold for you on file.
    • By booking with us you authorise us to charge your credit card accordingly, online or via chip & pin.
    • Soilage / Damage charges are applicable and will be debited from your payment method. Damage to Vehicle caused by the Client will be charged at Dealer replacement cost.
    • Where Soilage causing the Vehicle to have to been taken off the road for a full valet you will liable for the cleaning costs and  maybe liable for loss of revenue from the driver not being able to work.
      • Audi A8L vehicles may not always be available but we promise you will always be Chauffeured in a Luxury Vehicle. If you would like to find out more about this, please give us a call.
      • When making a booking online for the same day please allow at least 3 hours notice to allow our team to dispatch a Chauffeured Driver to you, the booking office is not staffed between 00.00-06.00 so please call after 0600 on 01732 758814  or 07799333222 and we will be only to happy to assist.
      • When Making a booking and the pick up time is before 05:00 there is a additional £20 per vehicle.
      • Bank Holiday Airport Charges are charged at an extra 1.3 rate, Excluding New Years Eve after 18:00hrs, News Years Day, Xmas Day and Boxing Day when the rate is x 1.5.
      • Chauffeured Travel where it’s not an Airport Transfer on Bank Holidays are charged at 1.5 rate.
      • New Years Eve after 18:00hrs is X2 rate, Xmas Day & New Years Day all day x2.
  • If you book one of our newest vehicles, Audi A8L (2018/2019) with Fridge and this vehicle is not available for your booking we will always refund the difference but you will still be able to travel in luxury in one of our alternative vehicles.
  • When Booking the White Audi A6 and it becomes unavailable through means we cannot control we promise you will Chauffeured in an Executive Vehicle the colour of car may vary but we will do all we can to replace with a White Vehicle.
  • When making 10 bookings online you will receive 50% off your next Airport Transfer within a 12 month period (1st January to 31st December)
  • Payments are due 7 days from your invoice date.  Interest may be charged on late payments at 8% per annum.  Interest may also be charged upon late payments where there is no invoice requested.
  • In Extreme Poor Weather Conditions, there will be an additional cost of 50% added to the stated journey.

See, Nice & Simple!!