Terms & Conditions

At Kent Prestige Cars, we keep things simple but highly professional.

Our Terms & Conditions are as follows: (as of 03/11/2018) UPDATED -01/02/2020

All Major Credit/Debit Cards Accepted

    • All deposits are non-refundable and there will be a waiting time charge applied on pickups after the scheduled time appointed (this excludes Airport Transfers into the Terminal upon Landing)
    • The final balance is usually collected from the payment card used making the deposit approximately 7 days later.
    • All prices shown online for Airports are Not Inclusive of VAT, VAT will be added and invoiced accordingly.
    • Waiting Time may apply on Journeys on Departure to your Destination this also includes Airport Transfers.
    • All Waiting Time will be Charged to your Credit/ Card made upon booking.
    • Airport cancellations received less than 4 weeks prior to the Transfer are non-refundable, We reserve the right to charge you the full amount.
    • Where advanced bookings are made and paid in advance ( Or a deposit is paid , the remaining balance will be charged) this applies for big events such as the Royal Ascot, Twickenham Rugby, Wimbledon, O2 Arena and the Royal St Georges Golf Open and then cancelled ,as a great deal of planning would of gone into selecting the correct vehicle and Chauffeur we will not issue refunds however a new date would need to be allocated and priority will be given to whoever books the new dates first.
    • Where the booking is more than £250 a Bank Transfer Payment in full will be required.
    • Due to the careful planning of each booking to enable your allocated Chauffeur ample time to meet your travel pick up time, we please ask you to carefully check you have given the correct details, Date, Time, Address and Flight number if applicable. Any incorrect details resulting in the driver being dispatched the booking will be charged in full.
    • All returning flights being cancelled resulting in a new booking being made this will result in 2x charges, one for the cancelled flight and one for the new booking, this is due to the Chauffeur being allocated the Transfer once your booking was initially made.
    • For larger bookings/parties (including bookings over multiple days) we require a small booking deposit (currently 25%) that will be charged automatically from the card we hold for you on file.
    • By booking with us you authorise us to charge your credit card accordingly, online or via chip & pin.
    • Soilage / Damage charges are applicable and will be debited from your payment method. Damage to Vehicle caused by the Client will be charged at Dealer replacement cost.
    • Where Soilage causing the Vehicle to have to been taken off the road for a full valet you will liable for the cleaning costs and  maybe liable for loss of revenue from the driver not being able to work.
      • Audi A8L vehicles may not always be available but we promise you will always be Chauffeured in a Luxury Vehicle. If you would like to find out more about this, please give us a call.
      • All prices shown are for Executive Cars, the only additional charge is the Audi A8L with the built in Fridge
      • When Booking the Audi A8l please ensure you have no more than 2 x large cases and small soft hand luggage that will fit on top of the cases as no luggage will be permitted on the seats.
        • When making a booking online for the same day please allow at least 3 hours notice to allow our team to dispatch a Chauffeured Driver to you, the booking office is not staffed between 22.00-06.00 so please call after 0600 on 01732 758814  or 07799333222 and we will be only to happy to assist.
        • When Making a booking and the pick up time is before 05:00 there is a additional £20 per vehicle.
        • Bank Holiday Airport Charges are charged at an extra 1.3 rate, Excluding New Years Eve after 18:00hrs, News Years Day, Xmas Day and Boxing Day when the rate is x 1.5.
        • Chauffeured Travel where it’s not an Airport Transfer on Bank Holidays are charged at 1.5 rate.
        • New Years Eve after 18:00hrs is X2 rate, Xmas Day & New Years Day all day x2.
        • After midnight charges at 1.5 rate apply
        • Where a deposit is given and then the booking is cancelled for any of the below reasons the full balance is still required.
          • What we will not refund?We will not provide a refund where:
            • an illness or the death of you, a member of your group or a member of your immediate family is caused by or is as a result of a pre-existing medical condition;
            • you cannot provide a doctor’s report for accident or illness;
            • the booked event is cancelled, abandoned, postponed, curtailed or relocated;
            • you decide not to attend a booked event/ Journey or for Personal/ Work  reasons not to travel.
            • in our reasonable opinion, you did not allow sufficient time to travel to a booked event;
            • you are prevented from travelling to a booked event due to an outbreak of a contagious disease and the Government or any agency acting on behalf of the Government has imposed a ban on travel.
            • you make a false or fraudulent refund application or support a refund application by false or fraudulent document, device or statement.
            • the cancellation results from physical or financial failure of air transport or airlines or delays resulting from air travel.

            We will not Refund due to any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion, strikes, lockout, terrorism, malicious intent or vandalism, confiscation or nationalisation of or requisition or destruction of or damage to property by or under the order of any government or public or local authority.

  • If you book one of our newest vehicles, Audi A8L (2018/2019) with Fridge and this vehicle is not available for your booking we will always refund the difference but you will still be able to travel in luxury in one of our alternative vehicles.
  • When Booking the White Audi A6 and it becomes unavailable through means we cannot control we promise you will Chauffeured in an Executive Vehicle the colour of car may vary but we will do all we can to replace with a White Vehicle.
  • When making 10 bookings online you will receive 50% off your next Airport Transfer within a 12 month period (1st January to 31st December)
  • Payments are due 7 days from your invoice date.  Interest may be charged on late payments at 8% per annum.  Interest may also be charged upon late payments where there is no invoice requested. Duplicate Invoices are charged at £5 plus a Admin Fee of £15 to re-send.
  • In Extreme Poor Weather Conditions, there will be an additional cost of 50% added to the stated journey.
  • PLEASE BE ADVISED THAT YOU ARE NOT PROTECTED AGAINST MAKING A PERSONAL DECISION NOT TO ATTEND AN EVENT OR AS A RESULT OF A GOVERNMENT BAN ON TRAVEL DUE TO THE OUTBREAK OF CORONAVIRUS.IF THE EVENT YOU ARE DUE TO ATTEND HAS BEEN CANCELLED OR POSTPONED PLEASE CONTACT THEM DIRECTLY FOR INFORMATION REGARDING THE RESCHEDULING OF THE EVENT.  PLEASE BE ADVISED THAT YOU ARE NOT PROTECTED FOR A REFUND WITH OUR COMPANY IN THESE CIRCUMSTANCES.

See, Nice & Simple!!